We hope you can join us for our 1st Spectrum Family Ball at Littleport Leisure Centre (CB6)
This is a fantastic chance for all the family to dress up, as we roll out the red carpet and invite you to join us, like-minded families and enjoy yourselves for a few hours. The dress code for the event is smart casual as a guideline.
The evening will get underway with our very good friend Sammy Magic Magic. He will be followed by a DJ and tables in the main hall. Our food options are coming shortly, the bar will be open as well as the Spectrum Cafe, and many of you will have got used to the things your children love at Spectrum Play. There will also be a red carpet area and backdrop if you wish to grab any family photos. Our event will span the 4 adjacent rooms/halls we use for Spectrum Play. There is always plenty of free parking close to the venue in their dedicated car park.
We always contact every request once the event is processed and allocated, providing as much notice as we can to families. We initially confirm places and advise those on the waiting list by text message from our platform. We also issue a QR code to confirmed places, which is how you sign in with us on the day, within the 24hrs ahead of the event/session. Please ensure you read the information below on our notifications and recommendations.
Family Ball Summary & Notes
The session is scheduled for between 5pm and 8 pm, but you do not have to stay the full duration of the event. The cost for this session is £25.00 per family, with an initial £5 non-refundable deposit (14 days).
Unless Spectrum cancels the event, the deposit is non-refundable and due, with no exceptions.
The payment cut-off date for this event is May 10th 2026, which is when your remaining balance is due.
No refunds are possible after the deadline date, and all payments are due in full if your places are not cancelled before the deadline, whether you attend or not.
Our Family Ticket
A family ticket covers a maximum of 2x adults and 2x children. Additional persons aged 2 years or older will be charged £5 per person. No food options are included in this ticket cost, but we are working on additional food options which we will make everyone aware of ahead of the event. The dress code for the event is smart casual.
We provide no transport to the venue, but ample free parking is available onsite, just a short distance from the entrance, including blue badge places.
All our events are designed to be family-oriented and encourage peer interaction. As with our other sessions, your children are always your responsibility. It is not possible to drop your children off and leave the venue, or expect our volunteers to watch them for you.
Please note that not completing payments for places you have confirmed at events and sessions will adversely impact your ability to gain places in the future. Please see the additional information on this below.
Please always contact us with any issues or if you need to cancel your places ahead of the payment cut-off date. The team can be reached at events@spectrum.org.uk and will always try to help wherever they can.
Our Place Request Process
- Once place requests are checked and processed, should we be able to confirm places for you, you will be notified in the first instance by text message.
- We recommend saving the numbers 07822 013562 (WhatsApp) and our Text Alert number 07441 446910 to your phone for our notifications. We also send messages from a dedicated Spectrum named service.
- After confirmation, you will receive your invoice from us.
- All balance payments can be cancelled up to the deadline date, but remain due and non-refundable after it.
- You can pay for these by bank transfer or by card online, or by using ApplePay or GooglePay.
- Your QR code (e-ticket) for the event (how you sign in with us) is typically sent around within the 24 hours before the event. This also includes a final reminder of the notes and timings from this page.
Non-Payment & Non-Cancellation
We totally appreciate that plans can change, health can change, emergencies can happen, and life can get in the way when you least expect it to, especially as parents, carers and guardians of children with additional needs, but we cannot emphasise enough how important it is to stay in touch with the team when it comes to bookings.
We understand that such things can happen and that they can definitely be hard to talk about at times, we always try to help the families we support as much as we can. Sometimes, this sadly just won’t be possible, but we will certainly try if there is a path to do so. All we ask is that you stay in touch and just be honest with us, it is so much easier to help you this way.
Please do bear in mind that non-payment of invoices or not communicating with us about items, tickets etc we have purchased for you in a timely manner will have adverse impact across the board. As a small children’s charity, we have to be incredibly careful with funds and items not being paid for, as it has a huge impact on us and will simply prevent future events from happening, as we are not able to absorb losses of that nature. It also prevents other families from attending, which they could have done if they had had enough notice to do so.
We leave payments for all events and sessions open as long as possible to help families, but at the same time, we have commitments and deadlines to the venues we work with, which we must adhere to, or lose such opportunities.
Please remember that the following steps can occur if you don’t pay invoices or inform us.
- Any invoice/payment outstanding at the deadline is at risk of cancellation and impacting you
- You can see your places cancelled for the event/session, and a cancellation notice will be sent to you.
- You will no longer be able to access ANY of our events, sessions or the Max Card
- Any bookings for events in the future you are on will be immediately suspended
- Your membership with us can be suspended or permanently revoked
- Spectrum reserves the right to pass outstanding invoices for commercial/legal collection, and additional charges can occur
- Additionally, Spectrum has a zero tolerance for any kind of behaviour/communication that is deemed to be rude/abusive – our team are also parents of children with additional needs and volunteer their time.
Please Stay In Touch!
As always if you have any questions about any aspect of of our events, the payment process, or cancellations email us at events@spectrum.org.uk and we will be happy to see where we can help!
Recommendation
If you are a Facebook user, we recommend joining our private members-only Facebook group at https://www.facebook.com/groups/spectrumcio – you will need your membership number with us (starts with the letters SC) after you request to join.
As well as general information, we post here when confirmations, QR codes, reminders and so forth are sent out, so you can be sure to check your email at the right times. This is helpful as many mail providers can filter such emails to junk and other areas, so you can be sure you don’t miss anything or lose your places if it doesn’t land in your main inbox directly.
Our Instagram & Facebook stories are also good places to get news in advance and see the different things we are working on behind the scenes. We also post images, reels and stories to Instagram of our Spectrum Play sessions!
Place Requests for Saturday, June 20th only
Please ensure you have completed one of our Membership Forms prior to requesting places at our events, as a valid Spectrum Membership number is required in the place request process below.
Your Spectrum Membership number starts with the letters SC and is not your Max Card number! Ensuring you have used your correct membership number with us, means your request is both processed far quicker and not rejected.