Spectrum FAQ

Frequently asked questions

Our Spectrum FAQ covers the most frequently asked questions that get put to us by people contacting Spectrum for the first time. We hope that these answers are helpful but do always feel free to contact us should you just prefer to talk, or the answer that you need isn’t below.

Alternatively you can reach us via our contact form, by email at hello@spectrum.org.uk or on 01223 955404.

#WEARESPECTRUM

Frequently asked questions

Just expand each section for the question answer

Spectrum General

What does Spectrum do?

Spectrum provides multi-award winning events, sessions and support for children with Autism, additional needs, learning difficulties and disabilities, alongside their families and carers. We are parent led, family focused and passionate about inclusion. Spectrum has won both the Cambridgeshire Live Community Awards & Luminus Inspiration Awards for our work.

We are registered with the Charity Commission in England & Wales (117916)

How do I join Spectrum?

Joining Spectrum is really simple. Just head over to our Membership form and complete the required details. Membership at Spectrum is free.

Once we have received your request, please allow up to 72hrs for this to be processed. If you meet our very straight forward criteria then will send across a welcome email including your Spectrum membership number and an invite to our Private Spectrum Members Only group on Facebook. Your membership number is required for booking on to our events and for ordering a Max Card if you wish to, so please do keep this somewhere safe.

If you have requested membership at Spectrum, we always recommend also keeping an eye on your email junk or filtering folders, just in case our response lands there in the first instance.

Does my child have to have a full diagnosis for us to join Spectrum?

Any child with additional needs is welcome regardless if you have just started out on the journey for a diagnosis with their GP and education setting or if a formal diagnosis is already in place. They can be referred to us by an existing member, professional or family member. We cater for any child from pre-birth, where a diagnosis is made antenatally, up to 18 years old are welcome to attend, even up to 25 years in some areas.

Is Spectrum specific to Cambridge? What geographical areas does Spectrum cover?

Spectrum is based in Cambridge and Spectrum Cambridge is our full official name but most people just know us as Spectrum. Our members are across Cambridgeshire, Suffolk, Norfolk, Bedfordshire, Herts, Essex, London and the South East to name but a few. We also cover a large proportion of the UK for Max Card.

Can I refer friends to join Spectrum to?

Definitely! If you have friends, colleagues etc who also have children with additional needs, then please do feel free to recommend Spectrum to them. As with any member, they will need to complete a free Spectrum membership to access our events, sessions and the Max Card and to also be added to our private members only Facebook group.

How do I join the Spectrum private members group on Facebook?

If you are a registered member at Spectum , then you can join our dedicated private Facebook group for members only.

Simply click on the option to request to join the group and you will be prompted to enter your Spectrum Membership number. Once you have done this, one of our team admins will spot it, check it and add you to the group. Thats it!

 

Events and Sessions

What type of events do Spectrum provide?

Our range of events, activities, days out and sessions for the children and families that we support that focus around social gains, sport, technology, the Arts, entertainment and interaction to name but a few. Examples of some of the events we have done and are delivering are the Harry Potter Studios, Legoland, Disney Paris, Warwick Castle, ZSL Whipsnade, Breakfast with Santa and local pantomimes.

Spectrum recognises the challenges faced by families of children with additional needs so we remove as many hurdles for those families that we support, to make them as simple to attend and as enjoyable as possible.

Do Spectrum provide family based sessions?

Yes, we do! Spectrum is very much family focused and each month currently, we provide a free session at Clip n Climb Cambridge and also Partyman Cambridge. These are also great places to not only have a lot of fun but to also make new friends, meet likeminded families, catch up with the Spectrum team and keep up to date on all we have coming up. All of our free sessions are specifically for families registered with us.

All the information in regards to our free sessions can be seen at https://spectrum.org.uk/sessions as well as the next date for each one. Place requests for each session normally open within a day or so of the last session being completed.

How do I find out about Spectrum events?

All of our events and sessions can be seen on our Events page with an indication of their remaining availability. Due to the high demand for the events that we provide, we do rotate place requests for them as much as possible to ensure families get an opportunity to take advantage of them. Additionally our events are announced on our Private Facebook Group as well as by email notification.

We provide events centred around children, for families, for adults only and for fundraising. The costs for our events range from free through to paid for.

How do I request places at one of your events or sessions?

If you have seen a notifcation for an event of ours that you are interested in, the event can be found on our dedicated events page.

Simply locate the event of interest to you on our events page, click on it and it will take you through to the full information about that event. This includes an overview on the day, timings, travel and any associated costs.

Once you have read all the notes on the event, simply head to place request form at the bottom of the page and submit your request to us. If you have submitted your request correctly to us, you should see the page refresh and a success message display where the form was. You should also receive a copy of all the information that you entered, in your email inbox a few seconds later for your records.

We will then follow up with you in due course to confirm whether places have been allocated to your for the event or whether you are presently on the waiting list for it.

Are siblings welcome at your events?

Spectrum are very much family and inclusion focused, siblings and family members are most welcome at our events.

Do we have to stay as a group on your Away Days?

No you don’t! We ask that everyone checks in together, whether you have travelled with us via coach or met us at a venue after making your own way there, this is to keep things as simple as possible for both us and the venue, After that you are free to enjoy your day as you wish to 🙂

Do you return to any venues or are they all one offs?

Each year Spectrum provides a large number of events and sessions in a variety of ways. Our events take into consideration such areas as Heritage, Conservation, Entertainment, Sport, Technology and the Arts to name but a mere few.

We work with many of the most popular and leading event venues in the country on a regular basis. Each year we rotate our events to provide a good range of variance and different locations. Many of the most popular locations like Legoland, Warwick Castle and the Harry Potter Studios for example, we do visit frequently. We will also be running more future stays with us at Disneyland Paris.

What are the QR codes that get emailed out for events?

If you have been allocated confirmed spaces for one of our events or sessions, around 24-48hrs prior to the event, you will receive an email from us. This email is a reminder of the details, address, timings and any special notes for the event. The QR include included on it is to sign in on our Team iPad when you get there. One of the Spectrum team will simply scan your QR code and you are all checked in with us. Your QR code holds all the information that we need to know.

You can see a simple visual overview of our Sign In process  here: https://spectrum.org.uk/sign-in/ 

How do I know if I have got places at an event I have requested to attend?

After requesting places at one of our events or sessions, the following steps happen.

  1. We respond back to everyone by email, that requested places, once the event is finalised. This is to say whether they have a confirmed place or are on the waiting list for the event. We always rotate attendance at our events to ensure good coverage amongst those we support and a good mix of both returning and new families attending.
  2. If you have a confirmed space for the event, alongside your confirmation email, you will also receive an email invoice for it if applicable. This confirms how to complete your payment and the event tag to use as a reference for your payment.
  3. 24-48 hours before the event, we will send you an email reminding you of the details and also containing a QR code to sign / swipe in with at the event.

How do I know if you have received my event payment?

If you have a confirmed space at one of our paid for events, you will have received an invoice from us by email. This invoice confirms your requested numbers at the event as well as how to make your payment for it to us, via bank transfer. Just click through on the link to view this.

Once you have completed your bank transfer to us, simply allow around 48-72 hours for us to process it. You can then click through on your invoice once more and you will see that it has updated to a PAID status. You then have a receipt for your records.

What do your email subcription lists cover?

We have three subscription lists in place that our members can gain email notifications from. These cover the following areas:

Spectrum Members
We recommend this subscription for all members. It covers important and general notices, Max Card information, your membership with us, your welcome email including your membership number and our annual Black Tie Ball.

Spectrum HQ Events
This is for our events and regular sessions in fairly close proximity to Spectrum HQ. This covers such areas as our monthly free family sessions at Clip n Climb Cambridge and Partyman Cambridge as well as the likes of Breakfast with Santa, Winter Lights, Safari Stu, UBW Wrestling, KD Theatre Productions, Cambridge Aqua Park and Cineworld Ely to name but a few.

Spectrum Away Days
This covers our visits around the UK to the likes of Legoland Windsor, the National Space Centre, Harry Potter Studio Tour, Warwick Castle, London Eye and so forth. Coach travel is included in the majority of these events from our HQ area but there is also the option of meeting us at the venue should you wish to.

Max Card

What is a Max Card? How do I get one?

Spectrum is an authorised distributor for Max Card.

The Max Card is designed to make days out more financially accessible for foster families and families of children with additional needs. The discount available varies between venues, with over 11,000 venues taking part in the scheme across the UK.

To qualify for being able to have a Max Card you simply need to have an active Spectrum Membership Number, no other additional criteria is required. Just head to our Max Card form to register your request with us. Please note your Spectrum membership number is required as part of the sign up process. The cost of the Max Card is £5 and provides you coverage for approximatelty 2 years.

Our Max Card page covers all the common asked questions and information needed about it.

It is recommended that each child with additional needs has their own card and you can purchase multiple cards with us at the same time. Each child that you request a card for, needs to be included on your membership registration and their details and conditions known to us, to ensure they meet the qualifying criteria.

How do I get replacement Max Card?

If you have lost your Max Card or it has expired, then you will need to request a new one via our Max Card page at the standard pricing. A Max Card costs £5 and has a validity period of approximately 2 years. It is not possible to provide free replacement cards, or new ones to replace expired ones as they are all uniquely coded.

How long does it take for my Max Card to arrive?

All of our Max Card are normally dispatched within 24 working hours of your payment being received by us. All Max Cards are dispatched via First Class postage in Spectrum headed stationary for easy identity in your post.

Whose name do I put on the Max Card?

The Max Card has recently been updated to include two sections on the reverse of the card, near the expiry date. There is a box to enter the childs name, who the card is for, as well as a box for the primary carer / card purchaser. Max Card recognise that other people / carers play a huge role in many childrens live, often taking them to events and venues., this is fine to do. The Max Card can only be used primarily for the child that it was purchased for.

Other

Is Spectrum on Social Media?

Yes we are! We love to be as visual as we can about the work that we do and actively use social media.

You can find us on Facebook, Twitter and Instagram, so please give us a follow! We also have a dedicated Private Spectrum Members Only Group on Facebook.

Can I fundraise for Spectrum?

We love to work with those who wish to fundraise for us and help us provide more and more events for those we support. Fundraising for Spectrum is easy to do and we can provide you with help at every step and also promote your efforts over social media. Spectrum is registered with JustGiving and for Gift Aid, for easy online fundraising and we can also readily supply sponsorship forms for your event.

We have seen such things as marathons, half marathons, 24hr cycle rides, white collar boxing and climbing challenges all done by fantastic people to support our work.

Spectrum also has places each year in the Cambridge Half Marathon.

Can I volunteer for Spectrum?

We have a team of volunteers across Spectrum covering areas from our events to back office activities, that all enable Spectrum to do the work that it does. All of our volunteers have DBS Enhanced checks and also complete Safeguarding training, we also implement First Aid training via St John Ambulance. Any volunteering vacancies are always listed on our volunteering page.

Do you work with schools?

Yes we do. We work with different education settings and their SENCOs to support as many families as we can. We provide information on the work that we do and have also attended numerous assembly’s, pupil mentoring groups and SEND parent mornings. Schools can register their interest on more information from us here.

How do I get a Team Spectrum t-shirt or hoodie?

Simply head to https://spectrum.org.uk/shop and this will direct you to our little store with our suppliers Sigma, this is the only place you can purchase them.

The store covers childrens, womens and unisex ranges across tshirts, pullover hoodies and zipped hoodies in a whole range of colours. The logos are each of these items are embroidered for both great visuals as well as longevity. 10% of all purchases is kindly provided to Spectrum by Sigma towards our projects and events.

 

Does Spectrum share my data with 3rd parties?

No, Spectrum has a strict policy around data sharing and all information is kept in house. We encourage all our members to also recognise confidentiality to ensure we present an environment suitable of supporting our members. All of our forms and data collection is in line with GDPR regulations and clearly marked.

We may need to disclose information if required to do so by law or in response to a court order. Additionally this can also be in exceptional circumstances, where we think someone is at serious risk of being harmed, we may contact the police or a local authority safeguarding team.