The use of “we” and “our” in this document refers to Spectrum (Spectrum Cambridge).
1. Personal Information
We will collect personal information from you when you or your organisation make a general enquiry, register as a member with us, make a donation to us, request places at one of our events or subscribe to one of our services. This may include your name, title, email address, physical address, telephone numbers and health related questions due to the nature of our work. We may also ask for some additional, non-personal but relevant information. This can include your opinions about a service, event or an issue via feedback.
We will also gather general information regarding the use of our website, such as which pages are visited most frequently. Only anonymous information and statistics will be used which do not identify individual visitors. This information helps us improve the services and information we offer on our website and the overall website experience. We may use service providers such as Google Analytics to help us collect and analyse this anonymous information.
2. Use of Information
Your personal information will only be used to process requests received from you, to provide you with our services, and to provide you with information relating to associated services which we think you may be interested in. This information will not be shared with any third party, or sold to them, to directly market to you.
Our email marketing (which includes some but not all membership communications, such as forthcoming event notifications) may be trackable at an individual level, allowing us to determine, for example, opens and link clicks. This information is generally used to help assess the effectiveness of communications systems that we use to reach you so that, for example, we can send you more of what you like and ensure our systems are simple for you to use.
We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us.
Information that you submit in a registration, request or enquiry form is encrypted and stored on a secure server. We take appropriate measures to ensure that the information we receive is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. All access to our secure server is restricted only to authorised staff.
Communications in connection or response with these received requests may be sent by e-mail. For ease of use and compatibility, communications will not be sent in an encrypted form. E-mail unless encrypted is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free.
‘Cookies’ are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser. Essentially it takes the form of a small text file deposited on your computer’s hard drive. They’re generally used to improve your website user experience.
5. Legal Compliance
We may need to disclose your information if required to do so by law or in response to a court order. Additionally this can also be in exceptional circumstances, where we think someone is at serious risk of being harmed, we may contact the police or a local authority safeguarding team.